Wednesday, December 5, 2012

Great Customer Service - Molly

Dear UPS,

I want to commend you on the impressive customer service I received at your 52nd St. location in Arvada, CO today. I frequently use your store and today when I went in to get some documents notarized, I was greeted with a friendly, warm, caring and hopeful employee named Lisa.

The documents that were being notarized were consent forms for a frozen embryo transfer (IVF) that will be performed in January. When your employee Lisa noticed the forms she was notarizing, she grew very excited. In fact her response was, "Oh, you're trying to have a baby?" We began to fill her in on the details and she grew even more excited and her hope was strongly projected. Another employee joined in our conversation and in fact, informed us that she had been through the same procedure years earlier, but sad had no luck in having a child of her own.

Both employees continued to wish us well and let us know they would be thinking and praying for us. They asked me to keep them posted on our process and again, wished us nothing but the best. To finish off, they comped our notary fees and sent us on our way.

We have been trying to conceive for over 4 years now. It is easy to become very disheartened and isolated during this process. But as we have navigated ourselves through this we have only been surrounded by the utmost feeling of love and support. And today in your UPS store, was no different.

So thank you for wonderful employees like Lisa. Her small gift of free notarizing made us feel so incredibly important and cared for.

We will be back. And hopefully we will be pregnant.

Thank you.

Molly and Jason Reynolds


Heather L said...

I hope you sent that in to UPS corporate, for real!

Heather L said...

I hope you sent your letter to corporate for sure!

Olivia Stipe Manke said...

Somehow it makes the process so much easier when you have encounters like these.